QUALFORGE Meet the team
Working now Quinn, AI receptionist at Qualforge
Quinn
Receptionist
AI receptionist

Meet Quinn.

One of the three AI staff in Core. She answers the phone in your business’s name, and she tells callers she is AI.
Answers your phone at any hour, takes the job and books a visit into your diary.
Ring the demo line07576 553815
Forge & Sons Electrical is a made-up firm we use for demos.

The problem

Every missed call is a job you might never get back.

You cannot answer the phone with both hands full, up a ladder, or under a floor.

And a missed call does not wait for you. It rings the next name on the list.

What Quinn does

1Answers the call in your business’s name, says she is AI and that the call is recorded.
2Takes the name, the number, the address and what the job is, and tells the caller what happens next.
3Books a visit into your diary, only in your area, in your hours, and never on a day you have blocked off. Then writes the call up in the Office under What happened.

The bit everyone asks

“My customers will not want to talk to a robot.”
I tell them at the start that I am an AI and that the call is recorded. Then I get on with the job: the name, the address, what needs doing, and a day you are working. Ring the demo line and judge how it sounds.

In Quinn’s words

I answer your phone. That is the job, and I do it the same way at nine in the morning and nine at night.

I take the name, the number, the postcode and what the job actually is. I answer the questions you have written answers to. If it is one I should not guess at, I say so and offer to book a visit, where you go through it in person.

If it is in your area and it is a job you do, I offer a time from your diary and book it. If it is outside your area, I tell them plainly. For a job just outside it, I do what you told us to on your form. I never promise them a call from you.

If the line is bad, I ask them to spell it rather than guess. I do not make up a price or a time.

Every call is written up in the Office, so it is waiting for you when you come down the ladder.

In one line

She answers when it rings, not when you can get to the phone.

Hear it for yourself.

Ring our demo firm with an electrical job, the way your customers ring you. Give her an address in Ayrshire or Glasgow and ask for a day.

Ring the demo line07576 553815
Forge & Sons Electrical is a made-up firm we use for demos. Quinn answers it the way she would answer yours.

The rest of the team