Every missed call is a job you might never get back.
You cannot answer the phone with both hands full, up a ladder, or under a floor.
And a missed call does not wait for you. It rings the next name on the list.
I answer your phone. That is the job, and I do it the same way at nine in the morning and nine at night.
I take the name, the number, the postcode and what the job actually is. I answer the questions you have written answers to. If it is one I should not guess at, I say so and offer to book a visit, where you go through it in person.
If it is in your area and it is a job you do, I offer a time from your diary and book it. If it is outside your area, I tell them plainly. For a job just outside it, I do what you told us to on your form. I never promise them a call from you.
If the line is bad, I ask them to spell it rather than guess. I do not make up a price or a time.
Every call is written up in the Office, so it is waiting for you when you come down the ladder.
Ring our demo firm with an electrical job, the way your customers ring you. Give her an address in Ayrshire or Glasgow and ask for a day.
Ring the demo line07576 553815