Terms of Service

These terms govern your use of the Qualforge website and the services provided by Qualforge Ltd ("Qualforge", "we", "us"). By using our site, requesting an audit, or engaging our services, you agree to these terms.

Our services

Qualforge helps businesses put repeatable work onto AI-driven systems, including our Solo Agent, Core Build, Bespoke Build and Managed AI engagements. Before we begin building, we send you a written build sheet setting out the specific scope, deliverables and price for your engagement. That build sheet, together with these terms, forms our agreement. If anything on it is not what you expected, tell us before we start and we will correct it or refund you in full.

The free audit and calls

Our free audit and any introductory call are provided to help you understand your options. They carry no obligation to buy and create no commitment on either side until a paid engagement is agreed.

Pricing and payment

• Prices for each service are confirmed before you sign up.
• Payments are processed securely by our payment provider (Stripe). By paying, you also accept the payment provider's terms.
• Recurring services renew on the stated cycle until you cancel. There is no minimum term.

Our commitment and results

Your build is complete when everything listed on your build sheet has been delivered and is working as described on it. Until that point we keep working at no extra cost to you, however long it takes. The build sheet is the whole of that commitment: anything you ask for that is not on it is a separate piece of work, and we quote it before we do it. Where progress depends on access, information or approvals from you, timings move with them. Any build timescale we give you is a target, not a guarantee. We do not guarantee any specific commercial outcome, ranking, lead volume, or revenue figure, results depend on factors outside our control, and any examples or projections we share are illustrative only.

Your responsibilities

• Provide accurate information and the access or materials we reasonably need to deliver the service.
• Respond to requests in good time, so the work isn't held up.
• Use anything we provide lawfully and only for your own business.

Intellectual property

Unless agreed otherwise in writing, the systems, methods, and underlying tooling we use remain ours. Deliverables created specifically for you, and which you have paid for, are yours to use for your business once paid in full.

Refunds

• Before we start. If you tell us you do not want to go ahead at any point before we begin building, we refund your build fee in full. We confirm in writing the date we start work, so this point is never in doubt.
• After we start. The build fee is not refundable once we have begun. If part of your system is not working as we described it, we fix it at no extra cost.
• The monthly. Your first two months of Managed AI are provided at no charge. The monthly charge begins at the start of your third month and is £100 per month. It has no fixed term: cancel whenever you like and it stops at the end of the period you have already paid for. We do not refund part-months.
• Your price is held. As an early client, the £100 monthly rate is held for you for as long as your engagement continues without a break. If we raise the standard monthly rate for new clients, your rate does not change. This applies to the Managed AI monthly only; usage beyond your included allowance, and any new product you choose to add later, are priced separately and set out in writing before you commit to them.
• Your data. If you leave, we hand over your data and delete our copy.

Cancellation

You can cancel a recurring service at any time by emailing team@qualforge.co.uk. Cancellation takes effect at the end of the period you have already paid for. Refunds are dealt with in the Refunds section above.

Liability

Nothing in these terms limits liability where it would be unlawful to do so. Subject to that, our total liability arising from an engagement is limited to the fees you paid us for that engagement, and we are not liable for indirect or consequential losses.

Governing law

These terms are governed by the law of Scotland, and the courts of Scotland have jurisdiction over any dispute.

Contact

Questions about these terms? Email team@qualforge.co.uk.