Privacy Policy

This policy explains how Qualforge Ltd ("Qualforge", "we", "us") collects and uses your personal data when you visit our website, request a free audit, book a call, or become a client. We are committed to protecting your privacy and handling your data in line with UK data protection law (the UK GDPR and the Data Protection Act 2018).

What we collect

• Information you give us — when you submit the audit or enquiry form, book a call, or email us: your name, business name, email address, phone number, website, trade/sector, and anything else you choose to include.
• Client information — if you become a client, the details needed to deliver the service and take payment.
• Technical information — basic analytics about how the site is used (such as pages viewed and approximate location), collected via cookies or similar technologies.

How we use it, and our lawful basis

• To respond to your enquiry and deliver your free audit — on the basis of taking steps at your request prior to any contract, and our legitimate interest in responding to enquiries.
• To provide our services and take payment — on the basis of performing our contract with you.
• To send service-related communications — on the basis of our legitimate interest or your consent, where required.
• To improve our website and services — on the basis of our legitimate interest, balanced against your rights.

We do not sell your personal data, and we do not send marketing without a lawful basis and a clear way to opt out.

Who we share it with

We use trusted third-party providers to run our business, who process data on our behalf as our processors. These include our website host, email provider, scheduling tool (for booking calls), and payment provider (Stripe, who process card payments — we never see or store your full card details). We only share what is necessary, and we require these providers to protect your data.

How long we keep it

We keep personal data only as long as needed for the purposes above, or as required by law (for example, financial records). Enquiry data for prospects who do not become clients is kept for a limited period and then deleted or anonymised.

Your rights

Under UK data protection law you have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, and to data portability. To exercise any of these, email team@qualforge.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, though we'd appreciate the chance to put things right first.

Cookies

Our site uses essential cookies to function and may use analytics cookies to understand usage. You can control cookies through your browser settings. Where required, we will ask for your consent before setting non-essential cookies.

International transfers

Some of our providers may process data outside the UK. Where they do, we rely on appropriate safeguards (such as UK-approved transfer mechanisms) to keep your data protected.

Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it last changed.

Contact

Questions about this policy or your data? Email team@qualforge.co.uk.