This is where you manage your billing with Qualforge. Update the card we hold, look at your invoices, or cancel.
Payment is taken by card through Stripe, and the portal is Stripe's rather than ours. Qualforge does not see or store full card details (clause 12.6). Your card is entered with Stripe and stays with Stripe.
Your agreement asks you to keep a valid payment method on file and to update it before it expires (clause 12.7). That is what the reminder emails are for.
You can cancel in the portal, or by emailing team@qualforge.co.uk from the contact address on your order form. An email on its own is enough, and it needs no particular form of words (clauses 16.1 and 37.6). There is no notice period and no cancellation fee.
We acknowledge a cancellation in writing within one working day and confirm the date the service stops (clause 16.1). Cancellation takes effect at the end of the period you have already paid for. Nothing is switched off before then and no further monthly fee is taken (clause 16.2). The month already paid for is not refunded, because the service runs for the whole of it (clause 16.3). Managed AI and the service are one package, so cancelling ends your agreement at the same time (clause 16.4).
Fees, VAT, what happens if a payment fails, and everything else about your agreement are set out on our terms page. Where that page and your signed client agreement differ, your client agreement governs.
Something about your billing not right? Email team@qualforge.co.uk.