Sign, then pay.

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What you are getting

1. You are subscribing to a service Qualforge owns and runs. You are not buying it. You never own the software, the instance, the agents, the prompts, the configuration, the website template, or any phone number we buy for you.
2. The build fee pays for the work of building and configuring your instance. It does not buy the service or any lasting right to use it.
3. The monthly keeps it running. The two cannot be bought apart. If the monthly stops, the service stops. That is the design, not a penalty.
4. You own your data. You can download a full copy at any time, from your own sign-in, free, without asking us, including if your account is behind on payment.
5. There is no minimum term. It renews monthly until you cancel. There are no free months and no discounts: the prices on this form are the prices, and they do not change while the agreement lasts. Clause 39.2.

Changing your mind, and the guarantee

6. You can cancel at any time by emailing team@qualforge.co.uk. No notice period, no cancellation fee. It stops at the end of the month you have already paid for. Nothing is switched off early. That month is not refunded. If you are paying the agent build fee in 3 payments, any payment not yet made is still due when you cancel after the fourteen days in line 7. Clause 16.5.
7. You have fourteen days from the day we both sign to change your mind, for any reason, and we refund everything you have paid us, the agent build fee and any website fee, in full. We give you that right as a matter of policy, whatever your legal form, so that nothing turns on whether a sole trader counts as a consumer. The only deduction is where you asked us in writing to start the build early and we did: then we keep a proportionate charge for the work actually done, refund the rest, and tell you how we worked it out. After the fourteen days, and still before we start building, we refund the agent build fee and any website fee in full. Once we have started, and once the fourteen days have run, it is not refundable, and we will email you on the day we start. Any monthly we have already taken inside the fourteen days is refunded too. Clauses 12.10 and 16.8.
8. The thirty-day guarantee. It is a guarantee, not a trial. If, in the thirty days from go-live, an agent does not do what Annex A and the Service Description say it does, tell us in writing. If we have not put it right within five working days, we refund the agent build fee in full. It runs from go-live, not from when you sign or pay. It covers the product not doing what we described. It does not cover a change of mind, which line 7 covers. Every call the voice agent handles is recorded, and we are telling you so now, so a claim is settled by both of us looking at the same recordings. Clause 14.
9. If a payment fails and we do not hear from you: five working days to pay, then the service is switched off but all your data and your sign-in are kept, then thirty days to pay or take a copy, then the agreement ends, then thirty days later the data is deleted. This is not what happens when you cancel. Talk to us and it does not happen at all.
10. Any timescale we give you is a target, not a guarantee. We promise no delivery date and no commercial result.

Minutes, VAT and the paperwork

11. Voice minutes are metered. Your monthly includes 150 voice minutes a month, unless Annex A2 records another number. Above that we charge 60p a minute, unless Annex A2 records another rate. Only calls we actually answer count. We will send you a message at 80% and again when charged minutes start, and you can see the position any time from your own sign-in. If we do not send you the 80% message, we do not charge you for minutes above your allowance that month. We bill charged minutes after the month ends on its own invoice. Your agent never stops answering because you passed the allowance. Clause 12.13 and Schedule 2.
12. We do not ask you for anything in return. No testimonial, no review of us, no case study and no reference calls are part of this agreement. Clause 19.4.
13. VAT. We are not VAT registered today, so there is no VAT on your invoices. We expect that to change during the time you are with us. Every price on this form is before VAT. If we become VAT registered, we will add VAT to invoices from the date our registration takes effect, and we will tell you before the first invoice that carries it. If you are registered for VAT you reclaim it and the real cost to you is unchanged. If you are not registered you cannot reclaim it, so the amount you actually pay goes up by the VAT. Adding VAT is not a price rise by us, and you can cancel at any time. Clause 12.5.
14. Annex A is part of this Order Form. Anything not written on Annex A is not included. These fourteen lines are a summary: the Agreement is the contract and governs if the two differ.

Who is signing

Last check, then sign

We record your name, email, the time and the version of each document, as clause 39.7 says. Nothing is built until we have both signed and your payment is in. You can sign on paper instead: just ask.

Thank you. Now the payment.

The payment page is Stripe's. Your card goes to Stripe, never to us, and is saved there for the monthly, which starts the day you go live. After paying you come straight back here for the last step: five minutes on how you work.